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Latest News

If You’re Not Happy It’s Your Fault

 

Brandon Kay, BIS Consultant’s joint Chief Executive Officer, recently stood up to present in front of a full audience at our first ever TechCon and announced: “If you’re not happy with BIS, it’s your fault.” The room fell silent and BIS employees nervously looked at one another. Eventually, a ripple of laughter erupted across the room. Surely, Brandon didn’t actually mean that? It was a joke, right?

It might have been a Freudian slip, but there is more than a grain of truth in the statement: if we are not happy with the level of service received from a business, it is partially our fault.

It’s an unfortunate fact of life that not everything goes as smoothly as we would like. However a potential disaster is a way to differentiate between good and exemplary customer service. Good customer service means getting it right first time but exemplary customer services means that when things don’t go as planned, they are made right quickly, efficiently and the same mistakes are not repeated. As a culture, if we receive poor service we tend to complain to everyone -our coworkers, our friends, our family, Facebook- everyone, that is, except the company. If we expect the company to make things right then we have a responsibility to tell them what went wrong.

2015 was a very successful year for BIS culminating in our first annual TechCon. Over 120 attendees from almost 50 CADs descended upon Frisco. We ran numerous training sessions covering subjects from IT to GIS and everything in between. Not everything went smoothly, but we had fun, we addressed every bump in the road with a smile and we’ve learned a lot. We’re planning to be back for another client conference December 2016 and it’ll be bigger and better than ever!

And if you are asking, yes we will let Brandon present at the next conference! If you ‘d like to come see what our CEO’s will blurt out say next, send us an email for conference info. But, more importantly, if you are a client of ours and you are not happy please tell us. If you don’t let us know where we are missing the mark then we won’t know that something needs to be fixed.  Email us at admin@bisconsultants.com  or call us at 800-247-9045  or even leave a comment here.

 

BIS Completes GIS Data Cleansing

topology

Databases are ultimately only as useful as the information they contain and the same is true of the GIS, or Geographical Information System, that BIS operates.  GIS is used to capture, store and retrieve mapping information and can be used to show many different kinds of data for clients. However, when errors creep into the collected data this can distort reports including maps generated from the information. Two examples include how mapping polygons interact with one another: they should not overlap nor leave a gaps between the shapes, as this can cause land to either be double counted or overlooked. To this end the BIS GIS team recently completed a topology data cleansing service, which is to apply topology fixes to the information in our databases.

The result? We removed over fifty thousand errors from thirty three counties in our databases. The main benefit of this process was to remove errors from reports and database queries but it also improved the aesthetics of generated maps and makes editing the information a smoother, cleaner and quicker process. At BIS Consulting we take pride in our work and we want you, as our client, to be confident when you are using your map or sharing it with others.

For more information on what our GIS department can do for you please contact Kenneth Weismuller at kweismuller@bisconsultants.com or call 1-800-247-9045 ext 120

Six New Counties Map Data Ready For Immediate Download!

Our subsidiary site, Texas County GIS Data, just recently completed work on six new counties. Hartley, Montgomery, Lamar, Freestone, Fayette and Burleson Counties are all available for immediate download today!!
Click the image to go to the site.
hartley

Freestone CAD’s Website is Live!!

 

2016-01-03 23_21_36-Freestone Central Appraisal District

Freestone CAD has been part of the BIS Family for about two years now. We are pleased to announce that they’ve recently added website design to their growing list of BIS services. Freestone CAD now has a place to conveniently direct their taxpayers to for important information. CAD announcements and alerts, all of the latest forms, ARB information, directions and contact info are just a few of the items listed on the site.  In addition there are links to the districts property search, online protest and GIS interactive map.

The CAD as well as the taxpayer will love the convenience of being able to use the website from any device. Not only will the website help with communication between the district and the taxpayer, but it will also keep the CAD in compliance with state requirements. Check out Freestone CAD’s new website HERE.

Microsoft SQL 2005 End of Service

 

This is a reminder to all clients running SQL 2005 that it will no longer be supported by Microsoft as of April 12, 2016.  This means all security updates, hotfixes and patches will no longer be deployed nor will any support be offered from Microsoft.  If you run into any issues with SQL after the end of service date, we cannot guarantee issue resolution.  We highly recommend upgrading to SQL 2012 before the cutoff date to ensure uninterrupted business operation.  If you would like more information or to schedule an upgrade; please contact BIS Support at 800-247-9045.

 

 

Changes To Webmap

Last week we were notified that there was an issue with the imagery service provided by ESRI that we use in the Webmaps. As you zoom into the map you will reach a certain level that will remove the imagery and it will be replaced with tiles that say “map data not yet available.”  We have been in touch with ESRI and they are looking into the issue but, at this point, we aren’t really sure how long it will take them to resolve this.

At BIS Consulting we strive to keep our clients in the know and be one step ahead as these challenges arise. Our GIS technicians started working last week on a temporary fix. Instead of getting what looks like an error (the ‘data not yet available’ tiles) your maps will now have  a white background instead. Please keep in mind that this is only happening for the last 4 zoom levels on the map, the rest are still visible. We are confident that this change will be temporary and your Webmap will be functioning properly on all legal, viewable zoom levels as soon as the issue is taken care of by ESRI.

If you have any questions feel free to give us a call or click HERE to reach out to our GIS team.

GIS Department Completes Services For Three More Counties

Texas County GIS Data

BIS Consulting’s GIS team just completed Interactive Map services for Orange County and Brazos County. BIS will be providing GIS Maintenance and Interactive Map services to Gray County. You can find all of the GIS and Property Data for these counties, as well as over 50 other counties, on our subsidiary site Texas County GIS Data.

Download GIS & Property Data Now
Click HERE to view the site and learn about other services offered such as printed maps, interactive web-based maps and mobile maps.

Our Family Tree Is Blooming!

Please help us welcome Brazos Central Appraisal District and Orange County Appraisal District to the BIS family!

BIS Consulting is proud to provide both Brazos CAD and Orange CAD with GIS Interactive Map services and IT services as well as Property Search and Website Hosting.

Gray CAD joined the BIS family in August and have now expanded their services to include Website and Email Hosting.

We are very excited to see our BIS family grow bigger and stretch further across the state.

All three websites are now live! Click to view:

Orange CAD Brazos CAD Gray CAD

Gray CAD Joins The BIS Family!

gray cad
Please join us in welcoming our newest client, Gray County Appraisal District, to the BIS family. We are excited to be their provider for GIS maintenance and Online Maps. Gray county is located in the panhandle of Texas and has a population of around 22,000. Once the online maps are live both taxpayers and the appraisal district will benefit from the built in mapping tools.

Searching for a property is just the beginning! Not only will they have the ability to measure and draw, but they can also select a section of the map and have the ownership information downloaded straight into a spreadsheet. For more information visit our interactive webmap site here.

Looking for a downloadable GIS map of Gray county?  Click here.

Mineral Account Owner Confidentiality

Alert
At BIS Consulting we want to keep you informed of important changes that take place especially when it comes to legal issues and compliance with the law.  Two CADs this week have received letters from the Attorney General based on mineral accounts being shown on Property Search.  They were basically told that the mineral owners, addresses and percent of ownership should not be shown on the website.

If you are a BIS Property Search client just know that we are looking into solutions for CADs that would like to have their mineral account information removed from the website. If you don’t use our Property Search and you’d like the mineral information removed we suggest checking with your software vendor to find a solution.

We will keep you posted as we get more information.

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